| Terms of Services |
Usage of our services requires agreement with the following policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use.
The Crazyshells Usage Policy has been developed with the following objectives:
# Ensure security, reliability and privacy of Crazyshells systems and network, and the networks and systems of others
# Preserve the privacy and security of individual users
# Encourage the responsible use of net resources and discourage practices which degrade the usability of network resources and thus the value of Internet services
# Maintain the image and reputation of Crazyshells as a responsible provider
# Avoid situations that may cause Crazyshells to incur civil liability
We expect our Customers to use the Internet with courtesy and responsibility and to be familiar with and to practice good Internet etiquette. By adhering to the following policies, our customers are protecting the rights and privileges of all Internet users.
VIOLATION OF ANY OF THE FOLLOWING POLICIES IS STRICTLY PROHIBITED AND MAY RESULT IN IMMEDIATE TERMINATION OF ALL ACCOUNTS. A $50.00 USD FEE WILL BE APPLIED TO ALL ACCOUNTS THAT VIOLATE THESE POLICIES.
General Conduct
1. Customers may not engage in tortious conduct including, but not limited to, posting of defamatory, scandalous, or private information about a person without their consent, illegal pornography, intentionally inflicting emotional distress, or making physical threats against another person via email, news, or any other electronic media/service we provide.
2. Customers are prohibited from transmitting on or through any of Crazyshells services, any material that is, in Crazyshells sole discretion, unlawful, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law, statute or regulation.
3. Crazyshells services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state or local regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute, law or regulation. Crazyshells reserves the right to remove such illegal material from its servers. Users/accounts cannot "represent (in the sole judgment of Crazyshells) an unusually large burden on the network. "Crazyshells also reserves the right to discontinue services to servers which compromise the network integrity.
4. Crazyshells will not be held liable beyond one month’s cost in service for any service outages.
5. The Customer is responsible for providing and maintaining accurate and up-to-date billing information. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.
6. Crazyshells reserves the right to discontinue service to any customer with 30 days of advance notice.
7. All users that connect to any ircd server must read the motd on their policy for being on that server. Avoiding their policy will /may suspend/teminate your account.
System and Network Usage Email
1. Harassment, whether through language, frequency, or size of messages, is prohibited.
2. Customers may not send any email that has not been solicited. If a recipient asks to stop receiving email, the customer must not send that person any further email.
3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of unsolicited commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
5. Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited.
6. Forging of header or any other information is not permitted.
7. Subscribing someone else to a mail list or removing someone else from a mail list without that person's permission is prohibited.
8. Crazyshells accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.
9. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet).
10.Customers may not send Usenet spams (i.e. publicizing their site in a large number of newsgroups that are irrelevant to the topic of the site).
11.Customers may not operate an Open-relay mail server.
NOTE: Crazyshells, Inc. operates under a strict one-warning policy regarding unsolicited e-mail, unless the violation is of such nature that the account, in our sole discretion requires immediate termination, in which event service will be immediately terminated.
Security
1. Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other networks.
2. Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, overload of a service, and any activity resulting in the "crash" of a host.
3. Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.
4. Customers must safeguard their account passwords to prevent unauthorized access to their account. Customer is liable for all resource fees incurred under customer's account. If customer grants public write permissions to customer's account, customer is liable for fees for disk space consumed by any others writing to the account.
5. Users who violate systems or network security may incur criminal or civil liability. Crazyshells will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
IRC Usage/Adult Content:
1. We do allow IRC Usage on specified servers. Currently the server "Taurus" is the only server which we allow IRC usage on.
2. IRC Usage is not to be allowed on the web server. Any type of IRC activity, will be blocked.
3. Adult content that is legal in the United States, is allowed on all of our servers. Any illegal content found will be submitted to the proper authorities, of course your account will be suspended/terminated then.
Bandwidth Usage
1. If the customer wishes to change their bandwidth allocation, they must notify Crazyshells before the next billing cycle.
2. Crazyshells will charge $1.00 per GB for every GB used above the allocated amount.
Banned Scripts
The following are scripts which either cause a great load on our servers or pose a serious security risk, therefore can not be run on our servers. Any account found running them, will automatically be suspended, without notice.
1. UltimateBBS "all versions"
2. IkonBoard "all versions"
Privacy
1. Crazyshells will not sell or knowingly disclose its customer lists or customer email or listserv address lists. We will attempt to protect the privacy of our customers and their information that is stored on our network. Crazyshells will only access and disclose information as necessary to comply with applicable laws and government requests, to operate and maintain our systems and services, or to protect ourselves or our customers.
2. Crazyshells will not monitor or disclose a customer's private email messages unless required by court order or law. We will cooperate with the authorities and will notify such authorities if it suspects that a customer is engaged in illegal activities.
Material and Product Requirements
1. Customers must ensure that all material and data placed on Crazyshells equipment is in a condition that is "server-ready," which is in a form requiring no additional manipulation on Crazyshells part. We shall make no effort to validate this information for content, correctness or usability. In the event that the Customer's material is not "server-ready", we have the option at any time to reject this material. Crazyshells will notify the customer immediately of its refusal of the material and afford the customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of Crazyshells.
2. Use of Crazyshells service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the customer's Web space. Customers must have the necessary knowledge to create and maintain a Web space. It is not the responsibility of Crazyshells to provide this knowledge or customer support outside of the service defined in the Service Agreement.
3. Crazyshells will not be held responsible for typo's/errors made on the webpage or any other means of communications to our clients.
Delinquent Accounts
1. Crazyshells reserves the right to take a server offline as soon as it is past due. Payment for the service is due on the renew date of when you purchased the plan/package. You will be notified 5 days advance with a invoice of the renew date. Please email billing@crazyshells.com if you are uncertain as to what your renew date is.
2. If your account has been suspended due to non-payment we will charge a $2.00 reactivation fee. If there is a problem with the suspension and/or activation fee you can always submit a ticket and we will work with you.
3. If you are unable to make your payment on the renew date, we are willing to work with you so you can keep your account active.
4. Once an account is offline/suspended for more than 7 days, Crazyshells reserves the right to terminate the account.
Customer Responsible for Backups
Unless we are offering a backup solution for the customer, the customer is responsible for maintaining a backup copy of customer's files elsewhere to ensure recovery in the event of loss or damage to customer's files. At customer request Crazyshells may make periodic backups of all files, but makes no guarantees of any kind, either expressed or implied, as to the integrity of these backups. Should the file loss be due to some error on the part of Crazyshells, Crazyshells will attempt to recover the files from their most recent archives at no cost to the customer. Should the file loss be due to some action of the customer, or due to vandalism brought on by the customer's negligence of securing their account, Crazyshells will attempt to recover the files from their most recent archives. THE USAGE POLICY DEFINES THE ACTIONS WHICH Crazyshells CONSIDERS TO BE ABUSIVE, AND THUS, STRICTLY PROHIBITED. THE EXAMPLES SET FORTH IN THIS POLICY ARE NON-EXCLUSIVE, AND ARE PROVIDED SOLELY FOR GUIDANCE TO Crazyshells CUSTOMERS. If you are unsure whether any contemplated use or activity is prohibited, please send e-mail to policy@crazyshells.com and we will assist you. Please note that the actions listed are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by Crazyshells, or connected via our network. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission Deception Policy Statement. Crazyshells must further limit any exceptions made to the Usage Policy as secondary in regards to server and network security, performance and integrity. Any user, regardless of exception status, may have his or her service disabled if it is interfering with our servers or network. If you feel that one of our clients has violated this policy, please report the infraction (with as much detail as possible -- if forwarding an email please include full headers) to support@crazyshells.com
Refund Policy
When you cancel your account, you forfiet any unused portion of your service for which you have pre-paid. You will not receive a refund for time that your account resided on our servers, unless your cancellation is made within the first 30 days of the account sign-up. Setup fees and upgrades, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed.
* We reserve the right to modify these terms at any time, for any reason without prior notice. *
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